Effective Date: April 1, 2026 · Last Updated: April 1, 2026
Please read these Terms and Conditions carefully before engaging with KritIQ Labs LLP's services or using our website and products. By accessing our website, submitting an enquiry, entering into a service agreement, or using any of our SaaS products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client", "you", or "your") and KritIQ Labs LLP ("KritIQ Labs", "we", "us", or "our"), a limited liability partnership registered under the Limited Liability Partnership Act, 2008, with its registered office in Mumbai, Maharashtra, India.
By accessing our website at kritiqLabs.in, using any of our SaaS products, or entering into a project or service engagement with us, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
These Terms apply to all visitors, users, clients, and any other persons who access or use our website and services. If you are accessing our services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
KritIQ Labs LLP provides the following categories of technology services:
We develop and operate proprietary Software-as-a-Service (SaaS) products, including but not limited to Maintainease, a property maintenance management platform designed for the real estate sector. Access to our SaaS products is provided on a subscription basis, governed by specific product terms in addition to these general Terms.
We provide bespoke software development services, including web applications, mobile applications, backend systems, APIs, and data integrations tailored to the specific requirements of our clients. Custom development projects are governed by individual project agreements executed between KritIQ Labs and the client, which supplement these Terms.
We design and develop professional websites and web platforms, including informational websites, landing pages, e-commerce solutions, and content management systems. Deliverables, timelines, and pricing are defined in the respective project agreement or Statement of Work.
We provide technology consulting services including digital strategy, technology stack recommendations, system architecture design, and IT process optimisation, particularly for real estate businesses undergoing digital transformation.
We offer retainer-based maintenance and technical support services for websites, applications, and software systems we have built or that have been handed to us for ongoing care. The scope, response times, and pricing for maintenance services are defined in a separate maintenance agreement.
Submitting an enquiry through our contact form or email does not constitute a binding agreement. We will review your requirements and, where appropriate, provide a formal project proposal or quotation. A binding contract for services is only formed when both parties have executed a written project agreement, Statement of Work, or service order, and the applicable advance payment has been received by KritIQ Labs.
We reserve the right to decline any project or engagement at our sole discretion, without being required to provide a reason.
To enable us to deliver our services effectively, you agree to the following responsibilities as a client:
Custom development projects and website projects are billed on a project basis with pricing defined in the project agreement or quotation. All prices are quoted in Indian Rupees (INR) and are exclusive of applicable Goods and Services Tax (GST) unless explicitly stated otherwise.
A non-refundable advance payment of 50% of the total project value is required before KritIQ Labs commences any work on a project. Work will not begin until this advance payment has been received and confirmed. The advance payment covers initial discovery, planning, design, and early development activities, and is non-refundable once work has commenced, as detailed in our Refund Policy.
For larger projects, the remaining balance after the initial advance is typically structured as milestone-based payments. Each milestone and its associated deliverables and payment amount will be defined in the project agreement. Payment for each milestone is due upon completion and delivery of that milestone's agreed deliverables. Failure to make milestone payments within 7 business days of invoice issuance may result in KritIQ Labs pausing work until payment is received.
The final payment, typically representing the remaining balance of the project value, is due prior to the final delivery of all project files, source code, and deployment to the client's production environment. We reserve the right to withhold final deliverables until full payment has been received.
Access to our SaaS products is billed on a recurring subscription basis (monthly or annually, as selected). Subscription fees are billed in advance at the start of each billing cycle. Continued use of the SaaS product constitutes acceptance of the recurring billing arrangement. Please refer to our Refund Policy for details on subscription cancellations and refunds.
Invoices not paid within the due date specified on the invoice may attract a late payment interest of 1.5% per month on the outstanding balance, compounded monthly, from the due date until the date of full payment. KritIQ Labs reserves the right to suspend or terminate services for accounts with overdue payments exceeding 30 days.
All applicable taxes, including GST at the rate applicable to the relevant service category under Indian tax law, will be added to invoices. You are responsible for paying all such taxes. If you are GST-registered, please provide your GSTIN at the time of engagement so we can issue tax invoices accordingly.
Upon receipt of full and final payment for a custom development or website project, KritIQ Labs assigns to the client all intellectual property rights in the custom deliverables created specifically for that project, including source code, designs, and written content developed exclusively for the client. This assignment is conditional upon full payment having been received. Prior to full payment, all intellectual property rights in the work remain with KritIQ Labs.
KritIQ Labs retains all intellectual property rights in its proprietary SaaS products, including Maintainease and any other products developed and owned by KritIQ Labs, including all underlying software, source code, databases, algorithms, user interfaces, trade secrets, trademarks, and brand assets. Subscription to or use of a KritIQ Labs SaaS product does not confer any ownership rights or licence to the underlying software beyond the right to use the service during the subscription period.
Any pre-existing intellectual property, frameworks, libraries, tools, or methodologies ("Pre-Existing IP") used by KritIQ Labs in delivering services remain the property of KritIQ Labs or their respective third-party owners. Where open-source components are used, their use is subject to the applicable open-source licence terms. KritIQ Labs may grant a non-exclusive, royalty-free licence to use Pre-Existing IP incorporated into client deliverables solely to the extent necessary to use those deliverables for their intended purpose.
Unless explicitly agreed otherwise in writing, KritIQ Labs reserves the right to display completed work in its portfolio, case studies, and promotional materials. We will always seek your approval before including any confidential or commercially sensitive information in portfolio materials.
You grant KritIQ Labs a limited, non-exclusive licence to use the content, data, logos, trademarks, and other materials you provide to us solely for the purpose of delivering the agreed services. You represent and warrant that you own or have the necessary rights to all content you provide and that such content does not infringe any third-party rights.
Both parties acknowledge that in the course of their engagement, each party may disclose confidential information to the other, including but not limited to business plans, financial information, technical specifications, source code, client data, pricing, and trade secrets ("Confidential Information").
Each party agrees to:
These confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the Confidential Information; or (d) is required to be disclosed by law or court order, provided that the disclosing party is given prompt notice and the opportunity to seek a protective order.
Confidentiality obligations survive the termination of any engagement between the parties for a period of 3 (three) years.
KritIQ Labs warrants that: (a) we have the right and authority to enter into and perform our obligations under these Terms; (b) our services will be performed by qualified professionals with reasonable skill and care; and (c) to the best of our knowledge, the deliverables we create for you do not knowingly infringe the intellectual property rights of any third party.
Except as expressly stated in these Terms, KritIQ Labs provides its services and SaaS products on an "as is" and "as available" basis, without warranty of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be error-free, uninterrupted, or free from security vulnerabilities, or that results obtained through our services will meet your specific business objectives or revenue targets.
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless KritIQ Labs LLP and its partners, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your use of our services in violation of any applicable law; (c) any content or materials you provide to us that infringe the rights of any third party; or (d) your business operations, products, or services.
You may terminate a project agreement or SaaS subscription at any time by providing written notice to KritIQ Labs at hello@kritiqLabs.in. Termination of a project does not entitle you to a refund of the advance payment or any milestone payments already made. Please refer to our Refund Policy for details on amounts refundable upon early termination.
KritIQ Labs reserves the right to terminate a service engagement or suspend access to any SaaS product immediately, with or without notice, if: (a) you breach any material term of these Terms and fail to remedy the breach within 14 days of written notice; (b) you fail to make any payment due under these Terms within the agreed period; (c) you become insolvent, are wound up, or enter into any arrangement with your creditors; or (d) continuing the engagement would require KritIQ Labs to engage in unlawful conduct.
Upon termination, you must immediately cease using our services and SaaS products. KritIQ Labs will deliver to you any completed work or deliverables for which full payment has been made. Provisions of these Terms that by their nature should survive termination (including payment obligations for completed work, confidentiality, intellectual property, limitation of liability, and governing law) shall remain in effect.
Neither party shall be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond that party's reasonable control, including but not limited to natural disasters, government actions, war, civil unrest, strikes, power outages, internet service disruptions, or any other event of force majeure. The affected party shall notify the other party as soon as practicable and shall use reasonable efforts to resume performance as soon as possible.
KritIQ Labs reserves the right to modify these Terms at any time. We will notify clients of any material changes by updating the "Last Updated" date and, where appropriate, providing notice via email or on our website. Your continued use of our services or SaaS products after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of our services.
These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
The courts located in Mumbai, Maharashtra, India shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms or the services provided by KritIQ Labs.
In the event of any dispute, claim, or controversy between the parties, both parties agree to first attempt to resolve the dispute amicably through good-faith negotiation. Either party may initiate the negotiation process by sending written notice to the other describing the nature of the dispute. If the dispute is not resolved within 30 days of such notice, either party may pursue resolution through the courts in Mumbai, Maharashtra, as described above.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect.
These Terms, together with our Privacy Policy, Refund Policy, and any project-specific agreements or Statements of Work executed between the parties, constitute the entire agreement between you and KritIQ Labs with respect to the subject matter hereof, and supersede all prior negotiations, representations, warranties, agreements, or understandings, whether oral or written, relating to the same subject matter.
If you have any questions about these Terms and Conditions, please contact us:
KritIQ Labs LLP
07 Yesubai Niwas, B/H Solanki School, Vasai, Maharashtra – 401305, India
Email: hello@kritiqLabs.in
Phone: +91 82650 67579
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST